Home » Companies » Best Auto Insurance for Veterans » USAA SafePilot Review: Best Option for Vets (2024)

Written by:

Brett Surbey

Corporate Paralegal

Brett Surbey is a corporate paralegal specializing in tax reorganizations and the creation of corporations so they can successfully navigate all aspects of their business and mitigate risks where necessary. He has assisted lawyers on a number of enigmatic transactions, including M&As, complex corporate succession plans, and amalgamations. In addition to his legal career, he is a known exper...

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Written by Brett Surbey

Corporate Paralegal

Reviewed by:

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

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Reviewed by Tracey L. Wells

Licensed Insurance Agent & Agency Owner

UPDATED: Nov 4, 2024

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Company Details
Address: 9800 Fredericksburg Rd.
City: San Antonio
State: TX
ZIP Code: 78288
Phone Number: 210-531-8722
4.71 (6,435 reviews)
To Sum It Up

  • Save up to 20 percent on your car insurance with USAA SafePilot
  • You can get an additional five percent discount just for signing up
  • USAA insurance is not offered to everyone, only members of the military, veterans, and their families

USAA SafePilot offers discounts based on your driving habits. This usage-based insurance uses an app to monitor your driving, and your discount is then based on your safe driving skills.

To find the best discount veterans auto insurance, you should shop around, although you can get affordable USAA auto insurance. Enter your ZIP code now to compare auto insurance quotes from multiple companies.

What is USAA SafePilot?

Many driving habits are tracked by USAA SafePilot and then scored according to how safe of a driver you are through an app. Once you use your USAA login, the app runs continually in the background on your phone.

While you can’t get a particular USAA SafePilot auto insurance quote, you can get up to a 20 percent discount on the next renewal, based on your ranking. Then the process for the next year begins over again.

This means that you are in complete control of your savings. The better you drive, the more you save.

Read More: Best Auto Insurance for Veterans

The habits that SafePilot looks at and ranks are:

  • Hard braking
  • Time of day
  • Location
  • Phone handling
  • Hand-held or hands-free calling

What this means for you is that your score and discount will go down if you use your phone, drive during peak hours, or hit your brakes hard when someone pulls out in front of you.

The app will also lower your score if you use your phone to make a call. However, finding out your distracted driving habits is not a bad thing.

The CDC reports that in 2018, over 2,800 people were killed and over 400,000 were injured by distracted driving.

Be mindful, however, that the app is still running on your phone in the background. This can lead to problems with battery life and data usage, as well as concerns about privacy. USAA insists that they use the information for information purposes only and never sell it.

USAA is still working on the use of SafePilot as an accident warning system. This means that when an accident happens, it will take the data from the app and pinpoint the moment the crash occurs. The software will be able to collect more information about a crash as the technology develops.

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Is SafePilot worth it?

As in every telematics program, there are pros and cons. Pros include that it is free, easy to use, can save you cash on your USAA SafePilot auto insurance rates, and can make you more mindful of your driving habits.

Cons are that it uses your phone battery and data, monitors your driving, and is only open to members of the military, veterans, and family.

USAA car insurance reviews are good and so are the SafePilot reviews. The biggest complaint seems to be that it can be hard for the app to tell if you are the driver or the passenger.

There are various programs that are similar, offered by other auto insurance companies, such as Geico DriveEasy or Progressive Snapshot. Shop around before you buy USAA SafePilot auto insurance. To compare multiple quotes today, enter your ZIP code.

Streamlining Experience With USAA SafePilot Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

USAA SafePilot offers a unique auto insurance experience tailored to the needs of military members, veterans, and their families. One of the key aspects of this experience is the ease of filing a claim. The process is streamlined and convenient, allowing policyholders to file claims through various channels, including online, over the phone, and through mobile apps.

This flexibility ensures that you can choose the method that suits you best, whether you prefer the convenience of a mobile app or the assistance of a customer service representative over the phone.

Average Claim Processing Time

When it comes to the average claim processing time, USAA SafePilot is committed to providing prompt and efficient service to its policyholders. While specific processing times may vary depending on the nature of the claim, USAA’s reputation for speedy and reliable claims handling is well-regarded in the industry.

Policyholders can expect a smooth and efficient claims process, ensuring that their needs are met swiftly in the event of an accident or incident.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is an essential aspect of evaluating any insurance provider. USAA SafePilot has garnered positive reviews for its claim resolutions and payouts. Policyholders have reported satisfaction with the way USAA handles claims, highlighting the company’s dedication to fair and transparent compensation.

This positive feedback is a testament to USAA SafePilot’s commitment to serving the unique needs of veterans and military members through exceptional customer service.

Unleashing Innovation With USAA SafePilot Digital and Technological Features

Mobile App Features and Functionality

USAA SafePilot places a strong emphasis on digital and technological features, and its mobile app is a prime example of this commitment. The mobile app offers a range of features and functionalities designed to enhance the overall customer experience.

From tracking your driving habits to providing real-time feedback on your driving performance, the app empowers policyholders to take control of their insurance savings. The user-friendly interface and intuitive design make it easy for veterans and military members to navigate and utilize the app’s features effectively.

Online Account Management Capabilities

In addition to the mobile app, USAA SafePilot provides robust online account management capabilities. Policyholders can access their accounts securely online, allowing them to review their policy details, track their driving performance, and make necessary adjustments to their coverage.

This online convenience aligns with the evolving digital landscape, making it convenient for veterans and military families to manage their insurance policies with ease.

Digital Tools and Resources

USAA SafePilot goes beyond basic insurance coverage by offering digital tools and resources to support safe driving habits. Through the app and online portal, policyholders can access valuable information, tips, and resources to improve their driving skills and enhance their safety on the road.

These digital tools serve as an added benefit for veterans and military members, reinforcing USAA SafePilot’s commitment to not only providing insurance but also fostering responsible driving behavior.